Support
Easy return & exchange
Information updated: May 2026
Sample policy text for layout — align timelines, fees, and exclusions with your warehouse and legal team before publishing.
Our commitment
We want every Zuhra order to feel right for you. This page describes how returns and exchanges generally work. Final rules will always be confirmed in your order confirmation and any policy links referenced at checkout.
Returns vs. exchanges
A return usually results in a refund to your original payment method once the item is received and approved. An exchange lets you swap for a different shade, size, or product of equal or greater value (with any difference settled at checkout). Some high-demand items may be exchange-only or final sale once noted on the product page.
Eligibility checklist
Items should be unused, in original packaging, with seals intact where hygiene applies (for example, skincare and makeup). Tags, inserts, and gifts-with-purchase should be included when applicable. Opened or used products may not qualify unless the item arrived damaged or incorrect.
How to start a return or exchange
Contact Zuhra customer support with your order number, the item(s) you wish to return or exchange, and photos if the issue is damage or a picking error. Our team will share a return merchandise authorization (RMA), a prepaid label where applicable, and packaging instructions.
Timelines and refunds
After we receive and inspect your return, approved refunds are typically initiated within 5–10 business days; your bank may need additional time to post the credit. Exchanges ship after the returned item passes inspection and the replacement is confirmed in stock.
Non-returnable items (examples)
For hygiene and safety, certain products such as opened lipsticks, mascaras, or applicators may be non-returnable unless defective. Gift cards, clearance items marked final sale, and personalized bundles may also be excluded. Always check the product detail page for the latest exceptions.
