Legal

Refund & Returns Policy

Last updated: May 2026

Sample text only — not legal advice. Align this policy with your operational returns workflow and applicable consumer regulations.

1. Returns overview

We want you to be happy with your purchase. This policy outlines general return and refund principles for orders placed through Zuhra. Specific timelines, exclusions, and procedures may be refined as your operations are finalized.

2. Return window and eligibility

Eligible items may be returned within a stated period from the delivery date, provided they are unused, unopened where hygiene applies, and in their original packaging with tags intact. Certain categories (for example, opened cosmetics where prohibited by hygiene rules, final sale items, or gift cards) may be non-returnable.

3. How to start a return

To initiate a return, contact customer support with your order number and the items you wish to return. You may receive a return authorization and instructions for shipping the product back. Returns sent without authorization may experience processing delays.

4. Refunds and processing time

After we receive and inspect the returned items, approved refunds are typically issued to the original payment method. Processing times can vary based on banks and payment providers. Original shipping charges may be non-refundable unless required otherwise by applicable law or a stated promotion.

5. Exchanges and damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us promptly with photos and your order details. We will work with you to arrange a replacement, store credit, or refund, consistent with your final policy and inventory practices.

6. Policy updates

We may update this Refund & Returns Policy from time to time. The latest version will be posted on this page with an updated revision date.